How much will I pay for shipping and delivery?
Delivery in West Malaysia : RM7 for the first kg and RM1.50 for the next kg
The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.

Am I allowed to self-pickup?
Self-Pickup is allowed at the following locations:
– Sungai Besi
– Nilai
– Mantin

Who are our courier partners?
– Skynet
– Poslaju
– Nationwide
– Abx
– CJ century

When will I receive my order?
Most of our product takes 1 – 7 business days for delivery to the cities in Malaysia (Peninsular), Delivery date is much dependent to our courier service provider schedule.

Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed.
With our registered customer, you are able to check the status of your order that we updated online at any time.

Can I choose the exact time of delivery?
Unfortunately , It is not possible to choose the exact time of delivery as all delivery will be handle by our courier service partners.

Do you deliver everywhere in Malaysia?
Most of the products offered by JNPet House can be delivered anywhere in West Malaysia provided the location is reachable within our courier service delivery coverage.

Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. To Be Aware, Once your order is placed, you cannot change the delivery address.